FAQ

Product Information and Certifications

Q:How are the pieces finished?
A:
All wood pieces are finished with our 100% natural oil finish that produces a minimal shine.

Q: Are your products tested and certified?
A:
Yes, all our linear lighting has been tested and approved by The Canadian Standards Association (CSA). Our Canadian hardwood is also certified by the Forest Stewardship Council (FSC).

 

Shipping and Returns

Q: What is your return policy?
A:
All our pieces come with a limited lifetime manufacturer’s warranty and we gladly send you a new piece if the piece you have received is defected. Unfortunately the warranty is non-transferable and we need your name and order number

Q: How long does it take to process my order?
A: It takes us a couple of days to process each order. As soon as you place your order you should receive an email from Shopify confirming your order. No further action is required, email us if you have any specific questions. 

Q: When should I expect to receive my order?
A:
All standards are in stock at our Toronto Warehouse and can be delivered in 5 business days for small orders. For large orders, please allow for an additional 5 business days. Acoustic products will require 15-20 business days for delivery.

 

Payment & Product Care - Coming Soon